Have any questions about your holiday at FRANZ ferdinand in Nassfeld? Don’t worry, we have the answers!
What is the quickest way to get to FRANZ ferdinand ?
The good news: although FRANZ ferdinand lies in the heart of the mountains of the Gailtal Alps, it is well connected to Austria’s main autobahns. The closest airport is Klagenfurt and less than an hour away by car. Trains will bring you as far as Hermagor.
We want your room to be perfect for your holiday. Which is why we prepare it with great care and attention to detail. Check-in is possible from 3 p.m. But please do ask at reception: if your room is available before 4 p.m., we won’t make you wait unnecessarily for your wonderful time with us at FRANZ ferdinand to start.
When should I check out by?
All good things must come to an end: check-out is possible until 11 a.m. If you want to stay longer or need somewhere to store your luggage, please tell the reception in good time. We are known for always being able to find a good solution.All good things must come to an end: check-out is possible until 10 a.m. If you want to stay longer or need somewhere to store your luggage, please tell the reception in good time. We are known for always being able to find a good solution.
Where can I park my car?
Although we’re very active, we like to avoid walking further than necessary. Which is why we’ve reserved a parking space right next to the FRANZ ferdinand just for you. A place where your car can also enjoy a few days’ holiday. You can reach the ski lifts easily by foot – they’re right in front of the hotel. As is the sports centre NTC Sport Sölle, where you can buy or rent all the equipment you could possibly need.
How can I pay for my stay at FRANZ ferdinand?
We accept Visa, Mastercard and debit cards. Needless to say, you are also welcome to pay in cash.
Is there Wi-Fi in the rooms?
We believe that an internet connection is the new warm water in hotels. Which is why we are online – all the time. Everywhere. Throughout the hotel. With high-speed broadband. At least: if you want to be. You will be given the Wi-Fi password at reception when you check in.
Hunger! When are breakfast and dinner served?
People who do a lot of sport and spend time in the fresh mountain air need a lot of energy and good food. Which is why we start early: the breakfast buffet is open from 7:30 to 10:00 a.m. We invite you to come and have dinner between 6:00 and 8:30 p.m. And last but not least: our bar is open from 14:00 p.m. to midnight.
Is it possible to have a traditional cot or a co-sleeping bedside cot in our room?
We are family. Which is why there is plenty of space in our family rooms, L and XL rooms, for a traditional or bedside cot. Please let our reception staff know what you need either when booking or when you check in.
How can I cancel or change my reservation?
Sometimes people change their minds. In the event that you want to cancel or change your reservation, please contact us by phone via +43 4285 71335 or by email via firstname.lastname@example.org. Please familiarise yourself with our cancellation policy beforehand.
Are pets allowed at FRANZ ferdinand?
Yes, please feel free to bring your cute, furry and scruffy four-legged friends with you. Dogs are welcome to stay with us for €10.00 per night (doesn’t include food) in some of our rooms! Please ask if a rooms is free!
Is smoking allowed atFRANZ ferdinand?
This is the one thing we do not allow: no, not in the hotel. Out of consideration for all those who do not smoke. But we can recommend a walk around the outside of the hotel where you can also admire the beautiful natural surroundings.
Is there a luggage storage service at FRANZ ferdinand?
Yes. It’s so wonderful here that you’d rather not leave at all, right? If you want to spend a bit more time in the region after you have checked out, we will be happy to look after your luggage until you return.
Do children stay for free at FRANZ ferdinand?
That depends on the season. Children under the age of 2 always stay for free at FRANZ ferdinand, and in some off-peak seasons even children up to the age of 9 can also stay with us free of charge.
How does the climbing wall work?
Our pride and joy: our climbing wall. Always there, always ready – and of course always free for our guests. You can borrow equipment right here at the FRANZ ferdinand. If you want to climb high, you’ll need a partner to belay you. If you don’t have a climbing buddy, just let us know and we’ll be happy to help. People who like their peace and quiet and prefer to climb alone can do so on the bouldering wall.
What’s the quickest way to get a ski pass?
Keep it simple: that’s our motto, and with that in mind we save you time and energy by providing you with your ski pass right here at the reception. We simply add the cost of your ski pass to your hotel bill.
Can I rent skis there, too?
Of course. Not just here in the resort, but right here in the hotel. The ski rental company NTC Sport Sölle is right next to the hotel and when the lifts are running in the winter it’s open daily from 8:30 a.m. to 6 p.m.
How long are the ski lifts open?
The Millennium Express, the ski lift right by the FRANZ ferdinand, is open from 8:30 a.m. to 4:45 p.m. and the ski lifts from 9:00 a.m. to 4:15 a.m. Whether you’re an early bird or a late riser, the piste is always ready for you!
How long is the reception open?
Quite simply: always. Because you never know when someone may need something. Our reception is at your beck and call 24 hours a day.
Are there rooms with disabled access?
Yes, of course. We have rooms that have been designed to be accessible for all. If required, please mention your needs when booking so that we can ensure that we have the right room categories available for you.